Freshdesk + Texto
Text customers when their Freshdesk support tickets are updated. Faster resolution, happier customers.
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What is Freshdesk?
Freshdesk is a cloud-based customer support platform that helps businesses manage support tickets, automate workflows, and provide multi-channel customer service. It's used by Australian businesses of all sizes for helpdesk and customer support.
What can you do with Freshdesk + Texto?
Real use cases for sending SMS from Freshdesk.
Ticket status updates
When a ticket status changes to 'Resolved' or 'Waiting on Customer', automatically text the customer so they know.
New ticket alerts
High-priority ticket created? Instantly text the support manager or on-call agent.
SLA breach warnings
Text your team when a ticket is about to breach its SLA response time. Catch it before it's too late.
Satisfaction follow-ups
After a ticket is resolved, text the customer asking them to rate their experience.
How to connect Freshdesk to Texto via Zapier
Follow these steps to start sending SMS from Freshdesk.
- 1
- 2
Log into Zapier and create a new Zap
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Choose Freshdesk as your trigger app
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Select the trigger (e.g. 'New Ticket', 'Ticket Status Changed')
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Connect your Freshdesk account
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Choose Texto as your action app and select 'Send SMS'
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Connect your Texto account
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Map the customer's phone number and compose your message
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Test and activate your Zap
Ready to connect Freshdesk?
Join thousands of Australian businesses sending SMS for 3¢. No contracts, no monthly fees.
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