Zendesk + Texto
Automatically text customers when their Zendesk support tickets are updated or resolved.
Get Started FreeNo credit card required. Set up in under 2 minutes.
What is Zendesk?
Zendesk is a customer service and engagement platform used by over 100,000 businesses worldwide. It provides ticketing, live chat, knowledge base, and analytics tools for customer support teams.
What can you do with Zendesk + Texto?
Real use cases for sending SMS from Zendesk.
Ticket resolved notifications
When a ticket is marked as solved in Zendesk, text the customer confirming their issue has been resolved.
Agent assignment alerts
Text agents when high-priority tickets are assigned to them so they respond immediately.
CSAT follow-ups
After ticket resolution, text the customer with a quick satisfaction survey link.
Escalation notifications
When a ticket is escalated, text the senior support team to ensure fast response.
How to connect Zendesk to Texto via Zapier
Follow these steps to start sending SMS from Zendesk.
- 1
- 2
Log into Zapier and create a new Zap
- 3
Choose Zendesk as your trigger app
- 4
Select the trigger (e.g. 'New Ticket', 'Ticket Status Changed')
- 5
Connect your Zendesk account
- 6
Choose Texto as your action app and select 'Send SMS'
- 7
Connect your Texto account
- 8
Map the requester's phone number and compose your message
- 9
Test and activate your Zap
Ready to connect Zendesk?
Join thousands of Australian businesses sending SMS for 3¢. No contracts, no monthly fees.
Get Started FreeOther integrations
See what else Texto connects to.
Airtable
Trigger SMS messages when records are created or updated in your Airtable bases.
Learn moreNotion
Send SMS notifications when items are added or updated in your Notion databases.
Learn moreAsana
Send SMS alerts when Asana tasks are created, assigned, or completed. Keep your team on track.
Learn moreStart sending SMS for 3¢
Sign up, connect Zendesk, and send your first message in minutes.
Get Started Free