Intercom + Texto
Extend Intercom conversations to SMS. Text users who aren't online and follow up on conversations.
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What is Intercom?
Intercom is a customer messaging platform that combines live chat, chatbots, and a help centre. It's popular with SaaS companies and tech businesses in Australia for customer support and product engagement.
What can you do with Intercom + Texto?
Real use cases for sending SMS from Intercom.
Offline follow-ups
User started a chat but went offline? Text them a summary and invite them to continue the conversation.
New lead alerts
When a new lead is captured in Intercom, immediately text your sales team so they can follow up fast.
Onboarding nudges
New user signed up but hasn't completed setup? Send an SMS nudge to bring them back into your product.
Feature announcements
Tag a segment of users in Intercom and text them about a new feature or update.
How to connect Intercom to Texto via Zapier
Follow these steps to start sending SMS from Intercom.
- 1
- 2
Log into Zapier and create a new Zap
- 3
Choose Intercom as your trigger app
- 4
Select the trigger (e.g. 'New User', 'New Conversation', 'Tag Added')
- 5
Connect your Intercom account
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Choose Texto as your action app and select 'Send SMS'
- 7
Connect your Texto account
- 8
Map the user's phone number and compose your SMS
- 9
Test and activate your Zap
Ready to connect Intercom?
Join thousands of Australian businesses sending SMS for 3¢. No contracts, no monthly fees.
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Learn moreStart sending SMS for 3¢
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