Connect Cliniko with one API key for SMS reminders, confirmations and recalls at 3c AUD per SMS. With reply write-back enabled, patient replies can appear on their Cliniko record. No monthly platform fee.
5 free credits on signup. No credit card required.
Cliniko is the Australian-made practice management platform used by physios, chiros, psychologists, podiatrists, osteos, GPs and allied health clinics for appointments, patient records and billing.
Texto's Cliniko integration is native. You paste one Cliniko API key into Texto and it reads your businesses, practitioners and appointment types directly from the Cliniko API - no Zapier, no plugin, no middleware. From there you switch on SMS appointment reminders, patient reminders, confirmations, cancellations, reschedules, follow-ups and recalls, and you can text your whole patient list whenever you need to.
Around 98% of text messages get opened, most within three minutes. For a clinic, that is the difference between a filled slot and an empty one - at 3¢ per SMS instead of the ~10¢ most practice SMS credits cost.
Same reminders your patients already expect - at a third of the price.
Most practice management SMS credits cost around 10¢ a message. Texto is 3¢ per SMS to an Australian mobile with no monthly platform fee.
Reminders, confirmations, reschedules and cancellations all go out automatically from the diary. Your front desk stops chasing and starts booking.
When reply write-back is enabled in Texto's Cliniko settings, replies can be recorded on the matching patient's Cliniko record as communication notes.
AWS Sydney only, 90-day message retention, Australian sender IDs and support in your timezone. Nothing about patient contact data routes offshore.
Every automation comes with a default message you can edit. Turn on the ones you want and leave the rest off.
"Hi {first_name}, your {appointment_type} with {practitioner} at {business_name} is booked for {appointment_day} {appointment_date} at {appointment_time}."
Sends the moment a booking is created in Cliniko.
"Hi {first_name}, reminder: {appointment_type} with {practitioner} on {appointment_day} {appointment_date} at {appointment_time} at {business_name}. Call {business_phone} to change."
Choose days before (e.g. 2 and 1), hours before (e.g. 3), a local send time, your timezone and whether to skip weekends.
"Hi {first_name}, your appointment on {appointment_date} at {appointment_time} with {business_name} has been cancelled. Call {business_phone} to rebook."
Fires when the appointment is cancelled in Cliniko. Adds {cancellation_reason} if you want it.
"Hi {first_name}, your appointment has moved to {appointment_day} {appointment_date} at {appointment_time} with {practitioner} at {business_name}."
Sends the new details automatically when a time changes in the diary.
"Hi {first_name}, thanks for visiting {business_name}. How are you feeling after your {appointment_type}? Reply here or call {business_phone}."
Delay from 1 hour up to 14 days. Send only to patients who attended, with a separate message for did-not-attends.
"Hi {first_name}, it's been a while since your last visit to {business_name}. Time for a check-up? Call {business_phone} to book."
Targets patients whose last visit was X months ago (6 by default) and who have nothing booked.
{first_name}{last_name}{practitioner}{appointment_type}{appointment_date}{appointment_time}{appointment_day}{business_name}{business_phone}{business_address}Cancellation messages can also use {cancellation_reason}, and recalls can use {recall_type}. Pull the details straight from Cliniko - no copy-paste.
The part most SMS tools skip - so your patient records stay the source of truth.
When a patient texts back, Texto matches the mobile to the Cliniko patient and records the reply as a communication note on their file. Your team sees the conversation in Cliniko without leaving the diary. You can switch this off in Cliniko settings if you would rather keep replies in Texto only.
Turn it on and a patient replying CANCEL has their next appointment cancelled in Cliniko automatically, freeing the slot. A buffer (2 hours by default) stops last-minute cancellations slipping through, and the matching is deliberately strict so phrases like "cancellation policy" never trigger it.
A STOP reply unsubscribes the patient in Texto and can update their Cliniko record. In Cliniko settings within Texto, choose whether an opt-out also stops appointment reminders. Some clinics keep clinical reminders running; others stop everything.
When you import patients for a broadcast, Texto reads the SMS marketing consent flag on each Cliniko patient and can skip anyone who has declined. Archived patients and patients without a mobile are excluded automatically, and duplicates are removed.
Sometimes you need to reach patients today - and reminders will not cut it.
Hi Sam, unfortunately Dr Lee is unwell today and your appointment needs to move. Call us on 03 9000 0000 and we will find a new time. Filter to that practitioner's patients in seconds.
Our Richmond clinic is closed Monday for the public holiday. We reopen 8am Tuesday - book online any time. Send to one location only if you are multi-site.
Burst water main, power outage, storm damage - text every patient booked this week before they turn up to a locked door.
Great news - we have added Saturday physio appointments with our new practitioner Jess. Book online: {link}. Send to patients seen in the last 12 months.
Pick patients seen in the last 24 months and invite the ones who have drifted off back in for a check-up or review.
Run a seasonal campaign to your whole patient base, or just the cohort that is relevant, with a one-tap booking link.
In Texto, open the Send screen and choose Import from CRM, then pick Cliniko. You will be offered a list to import:
Tick "Only patients who accept SMS marketing" to skip anyone who has declined marketing in Cliniko, write your message with merge fields, and send. Texto shows you how many patients were found, how many have a mobile, and how many were excluded before anything goes out.
Try it with 5 free creditsOne API key. About two minutes. No plugin, no Zapier.
Create your free Texto account - 5 SMS credits included, no credit card.
In Cliniko, click your name (bottom left) → My Info → scroll to Manage API keys → Create API key. Give it a name like "Texto" and copy the key - Cliniko only shows it once.
In Texto, open Integrations → find Cliniko → click Connect.
Paste the API key and confirm your Cliniko region. Texto verifies the key against the Cliniko API and can find the right region if you pick the wrong one.
Texto reads your businesses, practitioners and appointment types straight from Cliniko so you can filter automations by any of them.
Open Automations → Cliniko and switch on the ones you want: confirmation, reminder, cancelled, rescheduled, follow-up, recall. Edit the message, set timing (days/hours before, send time, timezone, skip weekends) and choose which practitioners, locations and appointment types it applies to.
In Cliniko settings inside Texto, choose whether replies write back to the patient record, whether opt-outs also stop appointment reminders, and whether a CANCEL reply auto-cancels the next appointment (with your chosen buffer).
Turn off Cliniko's own SMS reminders for any appointment type Texto now handles, so patients only get one message. Texto flags any overlap for you.
Texto is Australian owned and operated. Patient contact data is hosted in Australia on AWS Sydney infrastructure. Message content is removed after 90 days.
No monthly platform fee. No per-patient pricing. No contracts. You pay for the messages you send.
3¢
per SMS to an Australian mobile
$15/mo
optional Dedicated Number so patients can reply
5 free
credits on signup - no credit card required
In Cliniko, click your name (bottom left) → My Info → Manage API keys → Create API key, and copy it. Then in Texto, open Integrations → Cliniko → Connect, paste the key and confirm your region. Texto verifies the key and pulls in your businesses, practitioners and appointment types. Open Automations → Cliniko and switch on the reminders you want. The whole thing takes about two minutes and needs no plugin or Zapier.
3¢ per SMS to an Australian mobile. There is no monthly platform fee, no per-patient pricing and no contract. A Dedicated Number is optional at $15/month + GST if you want patients to reply to a number you own. New accounts get 5 free credits.
Six: • Appointment confirmation - sent when a booking is created • Appointment reminder - days and/or hours before, at a send time and timezone you choose • Appointment cancelled - with an optional cancellation reason • Appointment rescheduled - sends the new time automatically • Post-appointment follow-up - from 1 hour to 14 days after, with a separate message for no-shows • Recall / check-up due - patients whose last visit was X months ago (6 by default) with nothing booked
Yes. Every automation can be filtered by appointment type, practitioner and business (location), which matters for multi-site practices. You can also respect each patient's reminder preferences in Cliniko, and choose which number or Sender ID each automation sends from.
Not if you turn Cliniko's SMS reminders off for the appointment types Texto handles. Texto checks your Cliniko appointment types and warns you when one you have selected already has Cliniko reminders enabled, so you can switch one off before going live.
With reply write-back enabled, the reply comes into Texto and can be recorded on the patient's Cliniko record as a communication note. A STOP reply unsubscribes them in Texto; you can also choose whether it stops appointment reminders in Cliniko. Optionally, a strict CANCEL reply can cancel their next appointment in Cliniko with a configurable buffer (2 hours by default).
A STOP reply unsubscribes the patient in Texto and can update the Cliniko patient record. In Cliniko settings within Texto, choose whether an opt-out stops marketing only or appointment reminders too. When importing patients for a broadcast you can skip anyone who has declined SMS marketing in Cliniko.
Set appointment confirmations and timed reminders from your Cliniko diary, with filters for practitioner, location and appointment type. Texto warns when Cliniko's own reminders are enabled for the same appointment types so patients do not get duplicate texts.
Yes. On the Send screen choose Import from CRM → Cliniko and pick a list: all patients with a mobile number, patients seen in the last 6, 12 or 24 months, patients seen by a specific practitioner (last 24 months), or patients of a specific location (last 24 months) if you run more than one site. Handy for closures, a practitioner being away, seasonal clinics or winning lapsed patients back.
Choose your Cliniko region when connecting. Texto can detect the right region from your API key if you select the wrong one.
Texto is Australian owned and operated. Patient contact data is hosted in Australia on AWS Sydney infrastructure. Message content is removed after 90 days.
Connect in two minutes with your Cliniko API key. 5 free credits, no card, no contract.
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How patient contact data is stored and retained. AWS Sydney only.
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