What is Transactional vs marketing SMS?

    Transactional SMS delivers information a recipient is expecting — an order confirmation, appointment reminder or verification code. Marketing SMS promotes a product or offer, and carries consent and unsubscribe obligations.

    The distinction is about content, not technology: both travel the same route at the same price. What changes is the legal footing. Marketing messages need consent and a working opt-out; a purely factual transactional message about an existing order generally does not.

    Adding a promotional line to a transactional message reclassifies it. An order confirmation with a discount code attached is a marketing message and must meet those obligations.

    Texto and Transactional vs marketing SMS

    Order confirmations, shipping updates and abandoned-cart messages.

    Transactional SMS for stores

    Send your first SMS in minutes

    3¢ per message to Australia. Australian-owned, no contracts, five free credits on signup.

    Get started free