What is Transactional vs marketing SMS?
Transactional SMS delivers information a recipient is expecting — an order confirmation, appointment reminder or verification code. Marketing SMS promotes a product or offer, and carries consent and unsubscribe obligations.
The distinction is about content, not technology: both travel the same route at the same price. What changes is the legal footing. Marketing messages need consent and a working opt-out; a purely factual transactional message about an existing order generally does not.
Adding a promotional line to a transactional message reclassifies it. An order confirmation with a discount code attached is a marketing message and must meet those obligations.
Texto and Transactional vs marketing SMS
Order confirmations, shipping updates and abandoned-cart messages.
Transactional SMS for storesKeep exploring
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